Frequently Asked Questions
Do we Deliver?
YES!! We ship nation-wide using USPS. Shipping using Priority Mail will result in a shipping time from production of one business day to the tri-state area; two business days to most of the rest of the country; and occasionally three days to the West Coast. For RUSH orders, we recommend shipping overnight using Priority Express.
Are all our products Gluten-Free, Nut-Free and Dairy-Free?
Other than our chocolate pretzels, cookies & cream flavors and chocolate chip cookie, all our treats are gluten free. The base of our treats are all dairy-free, however some toppings contain dairy (there are denotes as such in the store and on the treats description). A couple of our treats contain nuts however,we do our best to separate nut and non-nut items. We recommend those with severe allergies should probably not consume our treats. We prepare our items that contain nuts on separate equipment using separate utensils. Although we used to be certified Kosher, we are NO LONGER CERTIFIED KOSHER.
How big are our treats?
They are 3 bites… but depends on size of your bite.
What flavors do we offer?
We have 12 original flavors at all times; and we have additional flavors that rotate seasonally.
What is the Treat House Return Policy?
Treat House guarantees your complete satisfaction with every order. Your order is carefully packaged to ensure perfect delivery. Once your order leaves our shop, it is in our carrier’s hands. Refunds will not be given for shipping delays due to weather conditions, package refusal or incomplete/ incorrect addresses. If for some reason your order does not meet your satisfaction, please contact us at firstname.lastname@example.org. There is no exchange for Treats of other items purchase from our online store. Download the Return Policy PDF.
How are our treats packaged?
We offer 1-packs, 4-packs, 12-packs (available in gift box), 24-packs (available in gift box)
To purchase 1 packs, 2 packs, 4 packs, or 6 packs for an event, please email email@example.com.
Can the Treats be frozen?
Yes! As long as they are in original packaging. They are best defrosted for 24 hours under refrigeration prior to serving.
Do we make custom flavors?
Yes! With a minimum order of 80 with a consultation with our executive pastry chef.
How long do Treats last?
In our air tight packaging the TREATS will last at least 4-5 days at room temperature. To keep them at their prime longer than that, they should be frozen. Our plastic wrapped bars and donuts last approximately 6 month at ambient temperature.